Frequently Asked Question
Problem logging from Ipad Safari
Last Updated 4 years ago
We have received report from users that they are unable to login from Safari Browser. We have identified the issue and working to resolve this problem.
The problem only impacts to the username and password created in Auth0. Google/Facebook login from the devices are working fine. Our server uses Auth0 as login provider and there is a cross site verification happening during the authentication process. Safari browser by default disabled Cross Site Verification.
Until we fix the problem, users can turn off Cross Site Verification using following
Settings -> Safari -> Uncheck "Prevent Cross Site Tracking"
The problem only impacts to the username and password created in Auth0. Google/Facebook login from the devices are working fine. Our server uses Auth0 as login provider and there is a cross site verification happening during the authentication process. Safari browser by default disabled Cross Site Verification.
Until we fix the problem, users can turn off Cross Site Verification using following
Settings -> Safari -> Uncheck "Prevent Cross Site Tracking"